Documenting a computer problem

At some point in the lifespan of your computer, it will be inevitable that you will encounter a problem. This could either be with a certain software or application that you have installed (probably the most common problem) or it could be with regards to certain hardware issues. There are some problems that you can actually fix on your own especially if you have even just an intermediate knowledge of computers. These are problems that you should not worry about as much because you already know how to solve it. The real difficulty comes with problems that you yourself cannot handle and solve on your own. These are the kind of problems where you will need professional assistance.In order to help the professionals solve your problem quickly you will need to document the problem that you encounter. You can do this by Copying the image on your computer screen. Here is how to do it:

* You can decide to press either Shift + PrtScrn or Alt + PrtScrn in order to copy an image that is displayed on your computer screen and place it on the operating system’s clipboard. Pressing Shift + Prtscrn will cop the whole screen while pressing Alt + Prntscrn will only copy the active window.

* Now open Wordpad which is located at Start / All Programs / Accessories / WordPad

* Type and describe as accurately as possible what you had been doing with your computer before the problem happened in the WordPad window.

* Now click on Edit / Paste in order to copy the captured image on to WordPad

* Save the file and then print a copy of the document. You can then give this document to the technician or IT professional so they can have an accurate account of the problem.